Privacy Policy

1. Introduction and Scope

cybet.cam ("cybet", "we", "us", or "our") is committed to protecting the privacy and personal information of all users ("you", "your", or "User") who access and use our online gaming platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and applicable PAGCOR regulations governing online gaming operators.

This Privacy Policy applies to all personal information collected through the cybet Platform, including our website at https://cybet.cam, mobile-optimized interfaces, customer support channels, and any related services we provide. By creating an account with cybet or using our services, you acknowledge that you have read, understood, and consent to the data processing practices described in this Privacy Policy.

We process personal data as both a Personal Information Controller (PIC) and occasionally as a Personal Information Processor (PIP) when acting on behalf of our payment processors and game providers. cybet maintains registration with the National Privacy Commission of the Philippines and adheres to all applicable data protection requirements mandated by Philippine law.

2. Personal Information We Collect

cybet collects various categories of personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and enhance user experience. The personal data we collect includes:

2.1 Registration and Account Information

When you create a cybet account, we collect identification and contact information including your full legal name as it appears on government-issued identification, date of birth, gender, residential address (including street address, city, province, and postal code), email address, mobile phone number, and username. This information is required to establish your account, verify your identity, and ensure you meet the minimum age requirement of 21 years for participation in online gaming activities.

2.2 Identity Verification Documents

In compliance with PAGCOR Know Your Customer (KYC) requirements and anti-money laundering regulations, we collect copies of government-issued identification documents such as Philippine passports, driver's licenses, Unified Multi-Purpose ID (UMID), Professional Regulation Commission (PRC) ID, or national ID cards issued by the Philippine Statistics Authority. We also collect facial biometric data through live verification processes to match your identity against submitted documents. Proof of address documents such as utility bills or bank statements may be requested for enhanced verification.

2.3 Financial and Payment Information

To process deposits and withdrawals, cybet collects payment method details including bank account information (bank name, account number, account holder name) for users utilizing direct bank transfers. For GCash and Maya transactions, we collect your registered mobile number and account name. Cryptocurrency wallet addresses are collected for users depositing or withdrawing via USDT or other supported digital currencies. Transaction history including deposit amounts, withdrawal requests, payment methods used, and transaction timestamps are maintained for financial record-keeping and regulatory compliance.

2.4 Gaming Activity and Behavioral Data

We automatically collect data regarding your gaming activities on the cybet Platform, including games played, bet amounts, win and loss records, bonus utilization, wagering progression toward promotional requirements, session duration and frequency, and gaming preferences. This information enables us to provide personalized recommendations, detect unusual betting patterns that may indicate problem gambling or fraudulent activity, and ensure compliance with responsible gaming standards.

2.5 Technical and Device Information

When you access cybet services, we automatically collect technical data including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language settings, and time zone. We also collect information about your interaction with the Platform through cookies and similar tracking technologies, including pages visited, features accessed, referral sources, and navigation patterns. This technical information helps us optimize Platform performance, troubleshoot issues, and enhance security.

2.6 Communication Records

Communications between you and cybet, whether through live chat, email, phone support, or messaging applications, are recorded and stored. This includes customer support inquiries, complaint submissions, verification of instructions, and any correspondence regarding your account or services. Communication records help us resolve disputes, improve service quality, and maintain accurate documentation of our interactions.

3. How We Use Your Personal Information

cybet processes your personal data for specific, legitimate purposes related to providing gaming services and meeting our legal obligations. The primary purposes for which we use your information include:

3.1 Account Management and Service Delivery

Your personal information enables us to create and maintain your cybet account, authenticate your identity when you log in, process your deposits and withdrawal requests, credit winnings to your account, manage bonus allocations and promotions you participate in, provide access to games and betting markets, maintain transaction histories and account statements, and communicate important account notifications regarding security, payments, or service changes.

3.2 Legal and Regulatory Compliance

As a PAGCOR-licensed gaming operator, cybet is subject to extensive regulatory requirements. We process your personal data to verify that you meet age and location eligibility criteria (21+ years, Philippine resident), comply with Know Your Customer and Customer Due Diligence obligations under anti-money laundering regulations, detect and prevent fraud, money laundering, terrorist financing, and other illegal activities, respond to lawful requests from government authorities, law enforcement agencies, or regulatory bodies, maintain records required by gaming regulations, tax authorities, and financial reporting standards, and enforce our Terms and Conditions and other contractual obligations.

3.3 Security and Fraud Prevention

We analyze your account activity and behavioral patterns to identify suspicious transactions, unusual betting patterns that may indicate match-fixing or insider trading in sports betting contexts, multiple account creation or bonus abuse schemes, unauthorized account access or compromised credentials, payment fraud including stolen credit cards or fraudulent chargebacks, and other activities that violate our Terms or applicable laws. Enhanced security measures may be applied to accounts exhibiting high-risk characteristics.

3.4 Responsible Gaming and Player Protection

cybet monitors gaming behavior to identify signs of problem gambling, such as rapid spending increases, chasing losses, or playing during hours typically associated with compulsive behavior. We use this information to intervene when appropriate through account limits, reality checks, or temporary cooling-off periods. Your preferences regarding deposit limits, session time limits, and self-exclusion requests are processed to support responsible gaming practices.

3.5 Platform Improvement and Personalization

Analysis of user behavior and preferences helps us enhance the cybet Platform by improving navigation and user interface design, optimizing game loading speeds and mobile responsiveness, personalizing game recommendations based on your playing history, developing new features and services that meet user needs, and identifying and resolving technical issues or bugs. Aggregate and anonymized data may be used for statistical analysis and business intelligence purposes.

3.6 Marketing and Promotional Communications

With your consent, we may use your contact information to send promotional offers, bonus opportunities, tournament announcements, new game launches, and other marketing communications via email, SMS, push notifications, or in-platform messaging. You retain the right to opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our messages. Transactional and security-related communications cannot be opted out as they are essential to your account operation.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, cybet processes your personal information based on the following legal grounds:

Consent: You provide explicit consent to data processing when you create your account and agree to this Privacy Policy. Consent is freely given, specific, informed, and can be withdrawn at any time, though withdrawal may affect our ability to provide certain services.

Contract Performance: Processing is necessary to perform our contractual obligations under the Terms and Conditions you agreed to, including providing access to gaming services, processing payments, and maintaining your account.

Legal Obligation: We are legally required to process certain data to comply with PAGCOR regulations, anti-money laundering laws, tax reporting requirements, and other applicable Philippine legislation.

Legitimate Interests: Processing is necessary for our legitimate business interests in preventing fraud, ensuring Platform security, improving services, and conducting business analytics, provided such interests do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

cybet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we share your data with specific categories of recipients when necessary to provide services, comply with legal obligations, or protect our legitimate interests:

5.1 Service Providers and Business Partners

We engage third-party service providers who process personal data on our behalf, including payment processors (GCash, Maya, bank partners, cryptocurrency payment gateways) who handle financial transactions, game providers (JILI, Pragmatic Play, Evolution Gaming, PG Soft, and others) who supply gaming content, identity verification services that conduct KYC checks and document authentication, cloud hosting providers maintaining our servers and databases, customer support platforms facilitating live chat and ticketing systems, marketing service providers managing email campaigns and analytics, and fraud prevention services analyzing transactions for suspicious activity. All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Regulatory and Legal Authorities

We disclose personal information to government agencies and regulatory bodies when legally required, including PAGCOR for licensing compliance and regulatory audits, the Anti-Money Laundering Council (AMLC) for suspicious transaction reporting, Bureau of Internal Revenue (BIR) for tax compliance and withholding obligations, National Privacy Commission when requested or during investigations, law enforcement agencies responding to valid legal process such as subpoenas or court orders, and other government entities as mandated by applicable Philippine laws.

5.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, or sale of assets involving cybet, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent Platform notice before your data is transferred and becomes subject to a different privacy policy.

5.4 Protection of Rights and Safety

We may disclose personal information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of cybet, our users, or the public. This includes sharing data to enforce our Terms and Conditions, investigate potential violations, prevent fraud or security threats, or respond to emergency situations involving danger of death or serious physical injury.

6. International Data Transfers

While cybet primarily operates within the Philippines and stores data on servers located in Philippine territory or within Southeast Asia, some of our service providers may process data in jurisdictions outside the Philippines. When we transfer personal information internationally, we ensure adequate protection through contractual safeguards, standard contractual clauses, or other mechanisms recognized under Philippine data protection law. You consent to such transfers when you accept this Privacy Policy.

7. Data Security Measures

cybet implements comprehensive technical, organizational, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

Technical Safeguards: SSL/TLS encryption for all data transmission between your device and our servers, encryption of sensitive data at rest in our databases, secure authentication mechanisms including password hashing and multi-factor authentication options, regular security vulnerability assessments and penetration testing, firewall protection and intrusion detection systems, and secure coding practices to prevent injection attacks and other exploits.

Organizational Safeguards: Access to personal data is restricted to authorized personnel who require it for their job functions, employees undergo regular data privacy and security training, confidentiality agreements bind all staff members with access to personal information, and we maintain an incident response plan for addressing data breaches or security incidents.

Physical Safeguards: Data centers maintaining our servers implement physical access controls, surveillance systems, and environmental protections. While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

8. Data Retention

cybet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Account information and gaming records are retained for the duration of your active account plus seven (7) years after account closure, as required by PAGCOR regulations and tax laws. Financial transaction records are maintained for ten (10) years following the transaction date in accordance with anti-money laundering record-keeping requirements. Identity verification documents are retained for seven (7) years after your last transaction. Communication records are typically retained for three (3) years unless involved in disputes or investigations. Marketing communications preferences are retained until you withdraw consent or close your account.

Upon expiration of applicable retention periods, we securely delete or anonymize personal data so that it can no longer identify you. Data may be retained in anonymized or aggregated form indefinitely for statistical and analytical purposes.

9. Your Privacy Rights

Under the Philippine Data Privacy Act, you have specific rights regarding your personal information. cybet provides mechanisms to exercise these rights:

9.1 Right to Access

You may request access to the personal data we hold about you, including confirmation of whether we are processing your data, the categories of data being processed, the purposes of processing, and the recipients or categories of recipients to whom data has been disclosed. You can access much of this information directly through your cybet account settings.

9.2 Right to Rectification

You have the right to correct inaccurate personal information and to complete incomplete data. You can update your contact information, address, and other details through your account settings. For changes requiring verification, such as name corrections, you may need to submit supporting documentation.

9.3 Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, you withdraw consent upon which processing was based, you object to processing and there are no overriding legitimate grounds, data has been unlawfully processed, or deletion is required for legal compliance. However, we may retain data if necessary for legal obligations, defending legal claims, or other legitimate purposes.

9.4 Right to Object and Restrict Processing

You may object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications through your account settings. In certain circumstances, you may request restriction of processing while disputes regarding accuracy or legality are resolved.

9.5 Right to Data Portability

You may request to receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.

9.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 below. We will respond to your request within thirty (30) days and may request additional information to verify your identity before processing requests.

10. Cookies and Tracking Technologies

cybet uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and collect analytics data.

We use essential cookies necessary for Platform functionality, including authentication cookies maintaining your login state, security cookies preventing fraud and protecting accounts, and preference cookies remembering your settings and choices. Performance cookies help us understand how users interact with the Platform, which pages are most visited, and identify technical issues. Marketing cookies may be used to deliver relevant advertisements and promotional offers based on your interests, with your consent.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect Platform functionality and prevent you from accessing certain features.

11. Children's Privacy

cybet services are intended solely for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected data from someone under 21, we will take immediate steps to delete such information and terminate the associated account. Parents or guardians who believe their child has provided personal information to cybet should contact us immediately.

12. Changes to This Privacy Policy

cybet reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through prominent notices on the Platform, email notifications to your registered address, or in-platform messages. Your continued use of cybet services after such modifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact cybet's Data Protection Officer:

Data Protection Officer
cybet.cam
Email: [email protected]
Customer Support Email: [email protected]

We are committed to addressing your privacy concerns promptly and will respond to inquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.